Values

Integrity - We believe that our policies and our day-to-day work must be true to our shared values and dedicated to promoting trust, safety and well-being.

Standards of Excellence - We recognize the need for continuous self-evaluation, innovation and on-going training (education) in order to maintain the highest standard of service.

Respect for all Persons - We treat everyone with dignity and are non-judgemental, using the opportunity provided in our roles to appropriately foster positive relationships.

Volunteerism - We embrace and support the spirit of philanthropy and the value of voluntary action toward the enrichment of the community and individual lives.

Empowerment - We support individuals in taking ownership of personal choices and expanding their capacity to manage their lives in a healthy manner.

Accountability - We will continue to deliver on our commitments.

Responsiveness - We provide appropriate and timely service in an empathetic manner, servicing the best interest of the service user.

Community Based - We ensure that services and programs are relevant and responsive to individual and community needs.

Service Driven - The caller's needs are our first priority. Our decisions are based solely on those needs.

Fellowship - We maintain and grow linkages with complementary agencies and/or community members.

Confidentiality and Anonymity - We respect and incorporate these principles as components of our service delivery, unless the caller waives them, or unless life and/or personal safety are at risk.